Help Topics

TOP QUESTIONS

Back to Help index

How do I turn off auto-renewal?

The Auto Renew feature will automatically renew your membership prior to its expiration. Your membership will be renewed using the credit card you have on file in your Billing History & Credit Card Info page.

If you do not wish to automatically renew your VIP subscription or other product:

  1. Log into the site using your username and password.
  2. From your member homepage, click on the "My Account" link from the top menu.
  3. Click the "Billing History & Credit Card Info" link in the Account section.
  4. At the top of the page, you will see product status.
  5. To turn off your auto renew, click "OFF" under product status.



I'm not getting my password or other emails from SecretPassion!

How do I contact your Customer Service Department?
How do I submit a suggestion for improvement?